Buying a memorial monument, gravestone or headstone for graves can be an extremely difficult experience. You may already have an idea of the memorial that you wish to buy or you might prefer to speak with a member of The Memorial Group team prior to making any final decisions. Ultimately, it is likely that you will have many questions to ask regarding our memorial designs, inscription process or headstone materials.
The Memorial Group are dedicated to making this journey as easy as possible for you. That's why we've tried to answer as many questions regarding our range of headstones as possible.
The answers to the questions found here will help you use our website to its full potential. Simply click on a question to reveal the answer below. If you have any additional enquiries about our monuments or gravestones call us today on 01708 682790
1. How do I get a quote for a memorial online?
Select a design and follow the pages through to the end. If you require any help please do not hesitate to call. You can change the size of the memorial and colour which will calculate the cost for you.
2. Who organises the paper work with the local burial authority?
We will complete all the necessary forms with the local burial authority i.e council. All we ask is that the registered grave owner signs the relvant cemetery forms where we mark them.
3. What are your payment terms?
We require a 50% deposit for memorials we are fixing in a cemetery, and the balance in full prior to the memorial being erected. For vases and small memorials where delivery is arranaged to a home address payment in full is required.
4. How long does a memorial take to make once ordered?
The typical time period ranges from 8 - 12 weeks.
5. How soon can a memorial be erected after a burial?
This will depend on the cemetery regulations which we can check for you, and the ground conditions. The typical time period is 6-12 months after a burial.
6. What are cemetery fees?
These are charges levied by the local burial authory i.e council, for permission to be granted for a memorial to be erected in the cemetery. We will pay the fees on your behalf and add them onto the costs. Some burial authorties do not charge any fees, and range in excess of £500.
7. How can I obtain my login details?
If you have not received your login details via e-mail, please contact Robert on 01708 682669
8. Do I have to do it all on line?
No. Our website is here to help you work out the costs of a memorial in the comfort of your own home. Once you have a general idea of what you would like you can always call us to discuss your requirments.
9. How will the inscription look?
Once you have the inscription for the memorial and comitted to an order, we will send you a scale drawing of the headstone showing the inscription. If required you can alter the inscription at this stage.
10. Can I order a memorial without an inscription?
Yes. You can order a memorial and then provide us with the inscription in due course. The memorial can be in production whilst you decide on the inscription.
11. Can I have any size memorial?
The size of a memorial varies from cemetery to cemetery and sections within a cemetery. If you are not sure please let us know the cemetery and grave number, we can then check with the local burial authority for you.
12. Do we erect the memorial?
Yes. Our prices include erecting the memorial in the cemetery. We will only erect a memorial once the necessary permission has been granted from the local burial authority.